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FAQs

Frequently Asked Questions

 

What method is used for shipping?

USPS & DHL (For International Orders)

 

How can I get in touch with your customer service team?

Please direct any inquiries to info@doxiecosmetics.com


Do you offer returns?

Due to concern regarding COVID-19, returns are not possible at this time.


I am an international customer (outside USA.) Do I have to pay customs and taxes?

Yes, customs and taxes will need to be paid by the customer; Doxie Cosmetics is not responsible for customs and taxes for international orders.


I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive. If you have not received your order confirmation e-mail after 24 hours, please contact us at info@doxiecosmetics.com with your inquiry.

 

Can I change my order once I've placed it?

No, once you place an order it is final.